Trying to say the right things by Kathy

I think it's amazing how many times my sgbd's prompt me to say something to someone (or write it as the case may be).  Considering how important our communications are I guess it just makes sense.  It's hard for me to give exact examples but I've been busy doing and planning conference calls and writing thousands of emails (slight exageration).  When I get feedback on them about how something I said changed a person's paradigm or gave them hope when they felt hopeless.  We get to be instruments as we bear one another's burdens that they may be light.